The cornerstone of our service offering to our clients is support. Over and above general advisory services, the support required can be categorised as end-user, advanced user / admin and technical:
We operate a web tracking system for the management and tracking of support issues. As part of our implementation, we will show our client how to report issues and will provide logon credentials. We use this system to provide information regarding the drawdown of support so that we can report this back on a regular basis to our clients.
Typically this involves supporting bespoke applications through the provision of an on-site support team. Enovation manages these resources to ensure KPIs are met and that all support staff are performing optimally, addressing training needs and team makeup as required. This service is provided on a very cost effective basis and often involves fixed price multi-annual contracts.
Why not call us on +353 1 602 4784 or click here to send a query.