FBD

One of Ireland’s leading insurance companies with over 500,000 customers

One of Ireland’s leading insurance companies with over 500,000 customers.

FBD has been protecting Irish consumers, farmers and businesses for over 50 years and is proud to be the largest Irish-owned insurer, offering a wide range of protection products including car, home, van, business and farm insurance.

FBD

Client

Products
Our Role

Consultancy
Custom plug-in development
Migration
Integrations with Microsoft office 365 and Successfactors

    Problems

  • The previous system was integrated with the HRIS for data upload but required a separate sign-on.
  • The system presentation was ‘clunky’ and had an outdated appearance.
  • The system was time-consuming to administer and lacked reporting capabilities requiring external development for report building.
  • The restricted ability for administers to make changes meant there was an over-reliance on external support when problems arose.
  • FBD wished to future-proof their learning delivery capable of providing a better user experience.

    Solutions

  • The Totara platform is easy to manage and automates non-value-add activities of the L&D team.
  • Report builder in Totara allows for custom-built reports which are quickly editable to provide more agility in reporting.
  • Totara certification means it’s possible to build real knowledge and skills on the platform and allows for resilience on the Team as well as ownership of expertise residing on-site rather than externally.
  • Enovation’s theme offers an engaging, branded and responsive user experience.

Challenges Faced:

Ensuring compliance with the Central Bank of Ireland’s Minimum Competency Code (MCC) is critical for FBD. The L&D team were looking for a platform that could deliver the required training in an engaging way, whilst reducing the administrative workload, with integration to the SuccessFactors HR system and single sign-on (SSO).

What Our Clients Say:

Solutions:

Following a competitive RFP process, FBD chose to work with Enovation to implement the Learn and Engage components of the Totara Platform. Enovation’s ‘Enoventura’ theme provided a user-friendly interface incorporating FBD’s brand, while Single Sign On provided seamless access for users. The Enovation CPD Plug-in makes it easy for administrators to manage CPD quotas, while the Report Builder features allow for monitoring of usage, progress and achievement. In keeping with best practices in learning experiences, the Totara platform enables FBD to improve user success via timely nudges to ensure course completions.

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Results

In the first 4 months since the integration with SuccessFactors SSO for Totara, the overall user experience has been enhanced. FBD saw a significant reduction in support requests regarding password generation and access queries which have contributed to the time available to the team to focus on more value add activities. The report builder capability within Totara has allowed FBD to create automated targeted reports for People Leaders which take into account real-time changes and are available within their dashboard. In one particular instance, this has saved a half day per month creating and distributing reports to their 34 branches. FBD employees can now view their mandatory ‘Compliance Passport’ training via a dashboard tile prominently displayed on the learner’s dashboard. This shows what courses are assigned, the expected completion date, and the individual’s completion status. This single view has enhanced the user experience and line managers’ ability to track completion rates for their teams thus adding performance management. The L&D team at FBD continue to find new solutions within the Totara functionality which allows them to harness reporting and tracking at all levels including on an individual basis.

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