Dublin City Council (DCC)
A collaborative digital journey: Partnering with local government for smarter communities
Context
DCC is Ireland’s largest local authority, responsible for delivering a wide range of services to over half a million residents. From housing to culture and environmental policy, DCC operates complex programmes that rely on effective staff training and modern, citizen-centric digital services.
Client : Dublin City Council (DCC)
Industry : Government
Region : Ireland
Products : 
Challenge
Enovation’s role encompassed implementing the Totara LMS across the organisation to provide robust online learning and tracking capabilities, working with development partners and leading the redevelopment of the https://www.dublincity.ie website, and managing the hosting and ongoing operations of several high-profile ancillary websites including https://hughlane.ie, https://dublin.ie, https://dublinwinterlights.ie, and https://www.dublincityfilmoffice.ie.
Problems
- Outdated Public Web Presence: The dublincity.ie website required redevelopment to improve performance, navigation, and accessibility compliance.
- Fragmented Learning Delivery: Training was decentralised, with limited ability to track participation or outcomes across departments.
- Inconsistent Infrastructure: Ancillary public websites were managed on varied platforms and hosting solutions, leading to reliability and maintenance concerns.
- Security and Compliance Requirements: DCC needed a trusted partner who could demonstrate robust data protection, system resilience, and alignment with public sector security expectations.
- Vendor Reliability: DCC sought a reliable partner with proven capability in the management, implementation, and ongoing support of open-source web technologies.
Solutions
- Website Redevelopment: Complete redesign and rebuild of dublincity.ie, improving accessibility, performance, and content governance.
- Hosting & Infrastructure Management: Secure hosting and support for multiple high-profile websites, including hughlane.ie, dublin.ie, winterlights.ie, and dublinfilm.ie.
- Information Security Compliance: ISO 27001 standards embedded across infrastructure and support.
- Totara Learn LMS Deployment: Implemented across departments to support scalable online learning, compliance tracking, and structured reporting.
- Partnership Approach: Enovation’s collaborative model and internal flexibility enabled rapid implementation of new web initiatives, reducing time-to-launch and simplifying stakeholder coordination.
- Subcontractor Management: Where needed, Enovation managed trusted web specialists under a unified framework, ensuring high standards and delivery consistency.
Results
Our collaborative approach has delivered:
- Widespread LMS adoption, with improved training visibility and user engagement across departments.
- A redesigned, accessible public website (dublincity.ie) aligned with citizen needs and WCAG standards.
- Stability and scalability across DCC’s wider web portfolio, with proactive infrastructure management.
- Rapid deployment of new web properties and campaigns, enabled by Enovation’s responsive support model and streamlined delivery process.
- Stronger data security posture, supporting DCC’s compliance, risk management, and digital governance objectives.
Conclusion
Dublin City Council’s partnership with Enovation exemplifies how strategic collaboration and digital expertise can drive meaningful public sector transformation. By modernising critical platforms, centralising learning delivery, and reinforcing data security, Enovation enabled DCC to better serve both its workforce and the wider community. The result is a more agile, accessible, and future-ready digital ecosystem—built on trust, innovation, and shared ambition.
What
our customers
say
“Our partnership with Enovation has been instrumental in delivering on key priorities for both staff and citizens. From the successful rollout of our Totara learning platform to the redevelopment of dublincity.ie and the management of our key digital properties, they’ve consistently provided expertise, flexibility, and reliable service. Their ability to coordinate seamlessly with specialist subcontractors has ensured continuity, quality, and innovation.”
Elaine Walsh | Senior Systems Officer
Dublin City Council
