Support, the Enovation way
At Enovation, support means more than resolving tickets, it means standing beside you as a true partner in your long-term success. Our 100% in-house support team is available 24/7/365, providing rapid, transparent responses to every call, email, and ticket. From first contact to final resolution, you’ll always know where things stand.
Behind every response is a team of experienced consultants who know Moodle, Totara, and the open-source learning ecosystem inside out. We don’t just fix issues, we anticipate your needs, offer expert guidance, and help you get the most from your platforms.
Our support scales with you, whether you’re fine-tuning performance, enhancing security, or expanding your LMS. With the right-sized support package and access to trusted learning technology specialists, we ensure your platform runs smoothly, not just at launch, but every single day.
Our credentials
We are Moodle Premium and Totara Platinum partners
As a Moodle Premium and Totara Platinum Partner, we don’t just implement platforms, we create custom, scalable, and fully supported Open Source eLearning solutions.
With over 70 product specialists on our team, we collaborate closely with your training, IT, and L&D teams to ensure your learning platforms perform, and continue performing, at the highest level.
Support that grows with you
At Enovation, we understand that your learning needs are constantly evolving, and our support evolves with them.
As your ecosystem expands, we scale and adapt our services to ensure you’re always supported. Whether you need a new feature configured, a major upgrade managed from start to finish, or infrastructure ready to support global expansion, we’re by your side.
And when it comes to high-stakes moments like live training events, our team is on standby to make sure everything runs flawlessly.
More than just a safety net, we’re an active partner in helping you innovate, improve, and succeed at every stage.
Why choose ENOVATION?
We don’t offer cookie-cutter support.
We work strategically with you to align our services with your organisation’s goals.
Problem solvers
With nearly 20 years' experience across industries and challenges, we know how to get to the root of issues, and fix them fast.
End-to-end partnership
From consultancy and implementation to ongoing support, we stay by your side for the entire journey.
Open-source specialists
We are champions of Moodle, Moodle Workplace, Totara, and the best in Open Source LMS technology, giving you freedom, flexibility, and reliability.
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Customized Support
Values we deliver through support
24/7/365 availability
Our team is available around the clock, every day of the year, so your learning environments stay live, secure, and fully supported, whenever and wherever you need it.
Single Point of Contact
You’ll always know exactly who’s handling your support request. Our streamlined, personal approach means no chasing, no confusion, just fast, clear communication and results.
Tailored LMS support
No two organisations are the same. Our support packages are fully customisable, covering everything from end-user and administrator assistance to upgrades, migrations, and strategic IT consulting.
Dedicated expertise
Every support enquiry is handled by a dedicated team of experienced, innovative, and knowledgeable consultants who live and breathe Moodle, Totara, and Open Source solutions. We don't just fix issues — we help you optimise, innovate, and grow.
Committed to Quality
We pride ourselves on delivering prompt, professional, and thorough support, so you can focus on what matters most, delivering exceptional learning experiences.
Customer
success stories
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What
our customers
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FAQs
What kind of support does Enovation offer for Moodle and Totara?
We provide comprehensive, fully in-house support for Moodle, Moodle Workplace, and Totara platforms — covering everything from end-user queries and configuration assistance to upgrades, migrations, and strategic advice.
Who handles our support queries?
All support queries are managed directly by Enovation’s experienced in-house team, no outsourcing. You'll have a single point of contact and a clear view of who is handling your case at every stage.
Can I tailor the level of support I need?
Absolutely. We offer right-sized, flexible support packages that match your specific needs, whether you need basic user support or full technical administration, upgrades, and infrastructure consulting.
Can you help us plan for upgrades and major changes?
Yes. We proactively work with you to plan major upgrades, migrations, or feature expansions, ensuring minimal disruption and maximum impact for your users.
How fast do you respond to support requests?
Our response times are governed by our Service Level Agreement (SLA), ensuring you receive a prompt and reliable service. We acknowledge all queries quickly and keep you informed at every step until the issue is fully resolved, with complete transparency and no need for chasing.
What makes Enovation’s support different?
It’s our people. Our support is powered by a dedicated team of innovative, highly experienced consultants who go beyond ticket resolution, we offer advice, optimisation tips, and continuous improvement ideas to help you get the most from your platforms.
Is infrastructure support really available 24/7/365?
Yes! Our dedicated infrastructure support team is available around the clock, every day of the year. Whether it's server performance, uptime monitoring, or critical system issues, we’re here to ensure your learning platform remains stable, secure, and fully operational, whenever you need us.
