
- End User Support - Typically our clients will offer 1st level (helpdesk) support to users. Issues can be escalated from here to our support team using a web based issue reporting and tracking system. Our experience is that while the requirement for end-user support in the early days of an implementation might be high, this tends to reduce as the in-house capability grows.
- Advanced User / Admin Support - This level of support is usually aimed at the internal client administration and course creators. It centers around advice on structuring, user management, formatting and backups.
- Technical Support - End-user issues can be caused by a bug. Like any complex system our open source solutions are not 100% bug free. In cases where a bug is discovered we can:
- Report the issue to the community and wait for a fix to be provided.
- Fix the issue at cost to the client and release the fix back to the community for inclusion in later releases of the software.

Support