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March '09 – AA Ireland, in conjunction with IT services partner Enovation Solutions, has installed the open source learning management system, Moodle, to manage its training and development requirements.
The training department at AA Ireland administer new customer service agent training, as well as keeping existing agents up-to-date with rate changes and broker price structures. The idea of a learning management system was introduced to help the training team reduce the paperwork associated with these processes and make as much material as possible available on-line.
“We considered a number of options,” said Mary Dempsey, training manager with AA Ireland. “However, what attracted us to Moodle was the fact that it suited our department’s needs with its wider uses as a HR portal and general information repository.”
Enovation’s involvement in the project included working with AA Ireland to integrate Moodle with their existing IT systems and some front-end customisations. Enovation also provided in-house training and ticket-based support.
“Moodle has become an invaluable tool for the training team,” comments Mary. “We are administering the majority of the courses through the online environment, including attendance and assessments. We are also at a stage where our agents are accessing it regularly for rate changes. The AA Roadwatch team is even using the Moodle forum option for internal traffic updates, which is great.”
“AA Ireland is a great example of a business embracing learning management and making it work for them,” said Liam Ryan, solutions consultant at Enovation Solutions. “We are seeing more and more companies turning to open source solutions, like Moodle, to help them streamline processes and comply with industry regulations. The low cost is definitely attractive, but the flexibility of these systems is also a major factor.”
